Customers stay with CoPilot because it provides a cost-effective, flexible, and high-quality conveyancing solution that allows them to focus on their core business activities whilst maintaining their client relationships:

• Employing and maintaining a team of conveyancers can be expensive and outsourcing to CoPilot can be a more cost-effective solution.
• CoPilot are experts in electronic settlement and have the necessary knowledge, skills, and experience to deliver high-quality services that meet the customer’s specific needs.
• CoPilot can be more flexible than an in-house team, providing a wider range of services and resources that can be scaled up or down based on the customer’s changing needs, and operate outside business hours.
• Engaging CoPilot can save the customer time and effort in recruiting and training staff, allowing them to focus on their core business activities.
• CoPilot invests in pretotyping and technology not regularly used in conveyancing to stay at the forefront of their field, providing lawyers and conveyancers with access to the latest technology and best practices.
• Partnering to CoPilot can help mitigate risk for the end client, as CoPilot is responsible for ensuring compliance with relevant regulations and standards, and for customer, by allowing them to maintain the client relationship whilst CoPilot operates in the background.

A great professional services firm like CoPilot creates value by reinvesting back into its clients by:

• Providing exceptional customer service and support that exceeds their expectations, creating a positive and lasting impression on its employees.
• Offering personalized solutions tailored to their specific needs and goals, demonstrating that CoPilot truly understands and cares about their business.
• Transparency brings accountability; by having customer and service provider both in the workspace together, you can see in real time the progress we’re making on your work, which brings confidence and drives efficiency through trust
• Continuously seeking feedback and actively listening to their concerns, addressing any issues promptly and proactively.
• Offering value-added services and benefits that go beyond the core services provided, such as training, access to resources or networks, and thought leadership.
• Developing strong relationships with key decision-makers and influencers within the client organization, building trust and rapport.
• Staying up-to-date with the latest industry trends and best practices, and providing relevant insights and expertise to help lawyers and conveyancers stay ahead of the curve.